Tour Details & Booking Information

TOUR DETAILS

DRIVER/TOUR ESCORT INFORMATION:
A Driver/Tour Escort is a person specialized to escort you around our amazing island. He/She is able to provide basic historical information and show you the main highlights. The Driver/Tour Escort is not a Licensed Local Guide and he cannot escort you inside churches, monuments and sites because this is not allowed by Italian Rules.

LICENSED LOCAL GUIDE:
Licensed Tourist Guides are the only professionals figures (with a Regional license) authorized to lecture at any historical or archaeological site, museum or Catholic church. They do have an ID-Card with license number, their name and photo to show to the police tourist department if required. We are able to book this service on request, subject to availability.

ADMISSION FEES:
If not specified our tours do not include the Admission Fees (around eur 10,00 per person per entrance). If you are under 18 years old the admission fees are free of charge for you showing your document (or copy of your document) on the spot.

DISABLED TRAVELERS:
Please be so kind as to share with us, before your arrival, if you have walking restrictions.

GRATUITIES (Well Appreciated):
– We recommend to pay an average of eur 50,00 to the Driver Escort –if you are satisfied of him– based on the efficiency and service you receive.
-Gratuities to restaurants are never included in the bill. The restaurant cover charge is not a tip. If paying with credit cards in Italy & Sicily, please be so kind as to pay your tip separately in cash to the waiter. This should be 10% of the total bill.
-The use of public toilets requires a payment to the attendant of EURO 0,50 cents.

UNFORESEEN CIRCUMSTANCES:
Every effort is made to provide the tour as described in the itinerary, however the itinerary may change due to situation beyond our control.

BOOKING INFORMATION

BOOKING PROCESS SYSTEM:
Send us all Your details by filling in the automatic form. Your booking will be in pending until we will confirm the availability (within 2 days, weekend excluded). If not available, we will refund the amount paid on Your credit card.
As per our policy, this payment is needed to guarantee the booking.

DEPOSIT RULES:

-Regular Day Tours:
Our regular day tours require the payment of Full Amount at time of booking.
Cancellation policy as specified at the bottom of this page.
-Private Day Tours, Transfer Tours and Shore Excursions:
Most of our private day tours require only the payment of a Deposit at time of booking (as a rule Euro 100,00 Total per any excursion, but this amount may change).
The balance will be charged automatically on the same credit card used for the deposit 15 days before tour begins. If you prefer to pay the full amount at time of booking, please specify this preference during the booking procedure.
Cancellation policy as specified at the bottom of this page.
-Multi Day Tours:
Multi day tours require the payment of a Deposit at time of booking (as a rule Euro 300,00 per Person, but this amount may change). The final payment is due 60 days prior to client’s departure.
Cancellation policy as specified at the bottom of this page.

CANCELLATION POLICY | REGULAR AND PRIVATE DAY TOURS, TRANSFER TOURS OR SHORE EXCURSIONS
-Total refund up to 15 working days before arrival
-25% of total amount won’t be refunded from 14 to 10 days before arrival
-50% of total amount won’t be refunded from 9 to 5 days before arrival
-100% of total amount won’t be refunded from 4 to the day of the services or after (No refund for no show).
*In case of Shore Excursion: In the event that the ship does not dock at the scheduled port advised at time of booking (for weather conditions), all services will be completely refunded only if our Company will be allerted at least 12 hours before the tour departure was planned.

CANCELLATION POLICY | MULTI DAY TOURS
-From time of reservation until 60 days before arrival, Administrative fee is not refundable.
-25% of total reservation is not refundable 59 to 45 days before arrival
-50% of total reservation is not refundable 44 to 30 days before arrival
-75% of total reservation is not refundable 29 to 15 days before arrival
-No refund for no show or cancellation made 14 to 0 days before arrival

Administrative fees are considered as follow:
* Eur 100 per person for tour amount up to 1499 Eur
* Eur 300 per person for tour amount between 1500 and 3499 Eur
* Eur 500 per person for tour amount of more than 3500 Eur
For cancellations received less than 60 days before departure, this deposit is non-refundable.
this policy was changed on April 12th 2019. Previous confirmation will be considered with only 100 Eur of Administrative fee

PLEASE NOTE:
It is considered a Multi Day Tour the combination of more Day Tours bought through our Company with the assistance of the Booking Department. If tours will be booked online independently will be valid the Day Tours cancellation policy.